Contact us via email through our online form. 

Please include any useful information such as an order number, email address and phone number to help us identify your account and where possible.

Please call and also find an option to leave a detailed voicemail.  

We will respond as quickly as possible.

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VINIA Support Center

Good day, Thank you for reaching out to us.  It looks like your order hasn't been shipped yet. 

You will receive an email notification with tracking information once it is on its way to you! 

Please allow 10-15 business days for your order to be shipped and delivered.

Did you know, you can login to our website to check order status details. https://vinia.com/account/